Samsung is contacting customers who had pre-ordered the Galaxy Fold device in the US, and is asking them to confirm that they wish to proceed with their pre-order. The South Korean company’s move is inspired by the fact that it cannot confirm the shipping date for its foldable device yet.
In a notice sent to those who had pre-ordered the foldable smartphone, the company said those who were interested in getting their hands on the device could confirm they wish to proceed with their order before May 31, otherwise their order will automatically be cancelled on the day.
“We understand you are excited to get your hands on the category-changing Galaxy Fold and we apologise for the delay. As a reminder your pre-order guarantees your place in the queue for this innovative technology. You will not be charged until your order ships.
If you don’t want to wait, you may cancel your order at Samsung.com at any time before it has shipped. If we do not hear from you and we have not shipped by May 31st your order will be cancelled automatically If you do not want your order automatically cancelled on May 31st you may request that we keep your order and fulfill it later,” the company said.
Earlier this year, Samsung recalled review devices it had sent to reviewers in the US because the inner display of those devices had malfunctioned. The company later issued a statement confirming the development, saying that it planned to “announce the release date in the coming weeks.”
In the meantime, the South Korean tech giant said that it would take measures to strengthen the display protection. However, not long after, the company announced that they were to put the launch of the Galaxy Fold on hold globally.